Our return policy is evaluated on a case-by-case basis. If you contact us to return your goods within 14 days we can offer a refund or exchange upon approval.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (bubble wrap, plastic wrap, boxed, etc).
Several types of goods are exempt from being returned.
* Gift cards
* Downloadable software products
* Some health and personal care items
* Books with obvious signs of use
* CD, DVD, software that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
*Any opened products
If you want to return or exchange an item send us an email to thysol@bcmedequip.com and wait for a reply (within 1 business day) before sending your item to us. To complete your return, we will require a receipt or proof of purchase and the lot or batch number from the packaging (where applicable). Please do not send your purchase directly back to the manufacturer.
Please note, approved returns are subject to a re-stocking fee.
Refunds (if applicable)
Once your return is approved, received, and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed with a deducted re-stocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain time period (approx. 10 working days). Please be aware that some external payment providers can then take up to 30 days to credit funds back to an account or card.
Late or Missing Refunds
If you think you haven’t received your refund yet, first check your bank account. Then contact your card company, it may take some time before a refund is officially posted to your account.
Alternatively, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thysol@bcmedequip.com or by telephone at 1.604.888.8811.
Sale items (if applicable)
Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to thysol@bcmedequip.com and wait for a reply from our customer support team (within 1 business day) before sending your item to us.
Shipping
- If requested, to return your product, you should mail it to www.thysolcanada.ca, c/o BC Medequip Home Health Care Ltd., 265 Schoolhouse St., Coquitlam British Columbia, Canada V3K 4Y1.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for an exchanged or replacement product to reach you may vary.
- If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
- Sometimes postage goes missing. THYSOL Canada’s responsibility ceases once we have deposited your products with the postage contractor. We highly recommend when checking out with your order online that you consider; signature on delivery/loss or damage insurance. If items don’t arrive at the end destination we will lodge a dispute query with the freight carrier. In our experience even in favourable cases, reimbursement of up to $50 may be possible therefore insurance should always be considered.
Price Adjustments
We strive to provide you with the highest quality products and services at the best possible prices. However, to continue maintaining our standards and adapting to market conditions, we must occasionally adjust our pricing. Unfortunately, we are not able to provide price adjustments.
- For products sourced internationally, fluctuations in exchange rates can impact costs.
- Fluctuations in the economy can impact the cost of raw materials, production, and transportation. We regularly review and adjust our prices to reflect these changes accurately.
Thank you for your understanding.
